Do you have a passion for animals and looking for a meaningful career? Something more than just a job? Join our team of dedicated professionals that have been advancing animal welfare in Shenandoah Valley.
Client Services Team: Client Service Position
Join Our Team: Client Services Representative
The Rockingham-Harrisonburg SPCA is seeking a compassionate and service-oriented individual to join our team as a Client Services Representative. This role is essential in ensuring a welcoming and supportive experience for our clients while contributing to RHSPCA’s lifesaving efforts.
Key Responsibilities:
- Provide courteous, informative, and helpful service to clients, including adopters, pet owners, and the public.
- Perform intakes and outcomes for animals, ensuring accurate record-keeping and adherence to shelter policies.
- Educate and assist clients with pet adoption, lost and found pets, surrendering animals, and other shelter services.
- Contribute to departmental goals and assist in implementing best shelter practices to enhance the RHSPCA’s impact.
- Maintain a professional and compassionate approach while handling sensitive situations with clients.
Ideal Candidate:
- Strong customer service and communication skills, with a passion for helping both people and animals.
- Bi-lingual applicants are encouraged to apply.
- Detail-oriented with the ability to multi-task in a fast-paced environment.
- Experience in animal welfare, shelter operations, or customer service is preferred but not required.
- Comfortable handling a variety of situations, including emotionally challenging conversations.
This role is vital in supporting our mission and ensuring positive experiences for both pets and people. If you are passionate about making a difference, we encourage you to apply!
Non-exempt Full-time position, which requires a minimum of 32 hours per week and may include travel, weekend, evening and holiday work.
To apply, email resume and cover letter to Annie Rumley at arumley@rhspca.org.
Internships:
Volunteer Program & Client Services Team Support Role
This unpaid internship role will help with coordinating, overseeing, and training volunteers under the guidance of the Volunteer Manager. This position also assists the Client Services Team which is responsible for administrative tasks, intakes, outcomes, financial records, and sanitation of the public areas.
To apply, please email your resume and cover letter to Shannon Moran at smoran@rhspca.org.
